- AI is gradually taking over the selling processes.
- Sales professionals use AI methods for gaining an advantage over competitors.
- AI chatbots help in real-time interaction with customers.
AI is not a new concept, and its definition has evolved significantly over time. Today, we routinely use it in a variety of everyday devices and appliances, often without even realizing it, even though the general public may still imagine evil robots taking over the world whenever AI is mentioned.
When we say that AI is “taking over” sales, we don’t mean that it’s coming to take our jobs or that sales reps will soon become obsolete. Because it is taking over, it will become an absolute necessity for retailers if they want to stay afloat.
Simply put, salespeople who use AI will gain an advantage over their competitors that will be difficult to compensate for. Using AI methods to collect and analyze data is the best way to get to know your customers.
Furthermore, it is becoming increasingly important for businesses to be available to their customers at all times and through multiple channels. Immediacy is critical here; if you are not present when a customer is considering purchasing something, you may lose money. As many as 64% of customers expect brands to respond and interact with them in real-time. This is why chatbots are so useful: they can intervene at any time and provide assistance.
Overall, AI will not “take over” in the sense that the sales process will be completely automated, with no human involvement. Not anytime soon, at any rate. However, it will undoubtedly become a necessary tool for sales departments and human sales representatives.
AI use cases in sales
- Lead generation and scoring
- Communication with customers and prospects
- Personalized recommendations.
- Increasing productivity and performance of sales representatives.
All-inclusive
AI is a highly effective and promising technology that has yet to reach its full potential. It’s widely used in sales for the benefit of both buyers and sellers, and its greatest advantage is that it provides businesses with incredibly valuable insights about their customers.
As a result, the current generation of retailers may know more about their customers than any previous generation. Now that they know what their customers are all about, they can put the “customer first” philosophy into action. And by doing so, they will benefit themselves as well as their business.
Of course, such powerful technology can be misused and exploited, but we have the opportunity to put it to good use and benefit all of us. Now it’s up to companies to decide.
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Global Artificial Intelligence Summit & Awards
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