Aadhar Mitra: UIDAI Releases An AI Chatbot

  • The UIDAI Chatbot is a chat tool that offers prompt, automatic responses about Aadhaar and related features.
  • It can be accessed from the UIDAI website’s home page and the resident portal.

The UIDAI has introduced Aadhaar Mitra, a new AI/ML-based chatbot to significantly improve user experience. The new chatbot has enhanced features such as monitoring the status of Aadhaar updates and enrollments, learning the location of enrollment centers, and so on.

People can now record and track their complaints using Aadhaar Mitra. UIDAI has a robust grievance redressal process in place, which includes the organization’s headquarters, regional offices, technology center, and active contact center, as well as partners. It has been working nonstop to improve the Aadhaar holder experience.

According to a statement from MeitY, UIDAI can resolve roughly 92% of CRM complaints within a week thanks to a coordinated, resident-centric strategy. The organization is committed to improving its grievance redressal procedure while also promoting ease of living.

The new CRM solution may enable several channels such as phone calls, emails, chatbots, web portals, social media, letters, and walk-ins to successfully file, track, and handle complaints.

The Unique Identification Authority of India (UIDAI) came out on top among all Group A Ministries, Departments, and Autonomous Bodies for resolving public grievances in the rankings report released by the Department of Administrative Reforms and Public Grievances (DARPG) for October 2022. UIDAI has been at the top of the rankings for three months in a row.

Aadhaar Mitra: Key Points

  • Features of the new chatbot, Aadhaar Mitra include the capacity to monitor the status of Aadhaar PVC cards and confirm Aadhaar enrollment/update status.
  • The bot can be used by locals to file complaints and follow up on them.
  • The organization is committed to strengthening its grievance redressal mechanism while also providing ease of life. A cutting-edge and futuristic open-source CRM solution is being gradually rolled out by UIDAI.
  • To improve residents’ access to UIDAI services, a new Customer Relationship Management (CRM) system has been created with cutting-edge capabilities.
  • In order to effectively file, follow up on, and resolve complaints, the new CRM solution may handle a variety of channels, including phone calls, email, chatbots, web portal, social media, letters, and walk-ins.
  • Using this coordinated, resident-focused approach, UIDAI is able to resolve 92% of CRM complaints within a week.

Aadhaar Mitra: About UIDAI Chatbot

  • The UIDAI Chatbot is a chat tool that offers prompt, automatic responses about Aadhaar and related features.
  • It can be accessed from the UIDAI website’s home page and the resident portal.
  • Users can start a conversation with the chatbot by clicking on the blue “Ask Aadhaar” icon.

Aadhaar Mitra: Benefits for the Customers

  • The Aadhaar Chatbot is knowledgeable on all Aadhaar-related subjects, features, and services.
  • The resident only needs to type their question into the chatbot to receive the appropriate responses right away.

Courtesy: https://currentaffairs.adda247.com/aadhaar-mitra-a-new-chatbot-launched-by-uidai/ 

 

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