IRS expands voice bot options for faster service
The Internal Revenue Service of the United States has increased its voice bot options to assist eligible taxpayers in swiftly verifying their identity in order to set up or alter a payment plan while avoiding excessive wait times. “This is part of a wider effort at the IRS to help improve the experience of taxpayers,” said IRS commissioner Chuck Rettig. “We continue to look for ways to better assist taxpayers, and that includes helping people avoid waiting on hold or having to make a second phone call to get what…