Zoom receives backlash for emotion-detecting AI
Zoom has caused a stir following reports that it is working on an AI system for detecting emotions. Protocol first reported on the system, which claims to scan users’ faces and speech to determine their emotions. Zoom went into greater detail about the system in a blog post last month. According to the company, ‘Zoom IQ’ will be especially useful for assisting salespeople in improving their pitches based on the emotions of call participants. Naturally, the system is viewed as dystopian and has received considerable criticism. over 25 rights groups…