Launch Of An AI Chatbot And Virtual Coworking Space By Zoom

  • Zoom has introduced capabilities that the video conferencing platform claims are intended to enhance the modern work experience
  • These features were introduced at the company’s Zoomtopia ’22 event.

Zoom has introduced capabilities that are intended to improve the modern work experience as people’s working habits change.

Zoom CEO Eric S. Yuan stated in a news release provided to PYMNTS on Tuesday that “human connection must remain a top focus to push business initiatives forward as global enterprises are adapting to how, when, and where work occurs”

These features were unveiled at Zoomtopia ’22, the company’s annual event. One of the new products is Zoom Spots, which the company describes as its virtual co-working area.

According to Zoom, “Zoom Spots is a video-enabled persistent space, integrated within the Zoom platform, coming in early 2023, will help create inclusive dialogues, maintain coworker connections, and offer the fluid interactions of in-person work to distant, hybrid teams throughout their day.

There is also Zoom Virtual Agent, a sophisticated conversational AI and chatbot solution that understands and addresses consumer issues using machine learning and natural language processing.

Zoom Mail and Calendar, on the other hand, which is now in beta, allows users to access their email and calendar without ever leaving Zoom.

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