New-age logistics and supply chain startup delhivery announced a partnership with Ajio, a Reliance-owned fashion and clothing store, to improve consumer experience.
“Delhivery partnered with Ajio to launch a technology-based Quality Check Return Product (QC-RVP). The QC-RVP product enables Delhivery’s around 26,000 last mile agents to perform stringent quality checks at the customer’s doorstep before returning the shipment to Ajio.” the company said in a statement.
The IPO-bound startup also stated that it has successfully boosted the resaleability of returned goods from 25% to 98 percent, resulting in higher margins and less waste for Ajio. Additionally, it reduced the client’s refund remittance time from 8 days to 24 hours, enhancing customer loyalty and satisfaction.
“We have a long-standing partnership with Ajio as its logistics partner and are delighted to work with them to enhance the quality of their supply chain process. Our QC-RVP solution has resulted in a 130% jump in Ajio’s NPS (Net Promoter Score). At Delhivery, we constantly innovate to drive our client’s’’ business with our capabilities,” said Ajith Pai, chief operating officer, Delhivery.
Through QC-RVP, Delhivery offers customers the option to customize their doorstep quality check process from a checklist of over 20 parameters.
“Delhivery is a key partner on logistics and supply chain leg of the consumer journey for Ajio. With joint innovation in technology and operational processes, we have leveraged overall goodness to drive consumer experience. This has enabled better retention metrics for the platform,” Ashutosh Srivastava, COO, Ajio, said.