Digilocker Outage Disrupts Fintech User Onboarding
A technical outage in the Digilocker system has disrupted the onboarding process for several fintech companies, causing delays in verifying users’ documents. The issue, which affected the digital platform used for secure storage and sharing of documents, has caused significant setbacks in the customer acquisition process for fintech firms that rely on Digilocker for KYC (Know Your Customer) verification. This disruption has drawn attention to the vulnerabilities in digital infrastructure and the dependence of many industries on government-backed digital services. Several fintech companies have expressed frustration, with some users experiencing…