US-based GupShup acquires AI-powered Voice Leader Knowlarity for an undisclosed sum
GupShup, a startup that helps businesses interact with customers through various mediums, has acquired Knowlarity Communications. According to the company, the acquisition complements Gupshup’s industry-leading Conversational Messaging suite and establishes Gupshup as a leader in voice and video communications. In 2009, Ambarish Gupta and Pallav Pandey co-founded the company. Over 6,000 customers in 65 countries use Knowlarity’s cloud telephony, contact centre automation, AI-powered voice assistants, and speech analytics solutions. The business operates in the voice-based Conversational Engagement market, which is expected to transform contact centres, IVR systems, and smart voice…