Facebook allow live chat for users who are unable to access their account

Meta is testing live chat support for users locked out of their accounts.

Any user who is locked out of their account will soon be able to resolve the issues via a live chat feature.

Facebook is testing out a new tool for users who are unable to access their account or have been locked out for any reason. A Live Chat Support System for English-speaking users of the social media site in the United States is the latest addition.

For users who don’t know how to retrieve their accounts, this will be an useful feature. Facebook has also started testing the tool with creators who don’t have a relationship manager assigned to them.

According to a statement by Meta, “On the Facebook App, we’ve also started testing live chat assistance for some English-speaking users around the world, including creators who have been locked out of their accounts. This first test is directed at those who are unable to access their accounts owing to abnormal activity or whose accounts have been disabled as a result of a breach of Community Standards.”

On the ground or online, support agents can assist you. Users can communicate with support staff in real time through a dedicated support website. The test is currently in its early stages, but if more people are invited to participate, they will be contacted via Facebook or Instagram.

Facebook will display a pop-up requesting people to talk with them when you lose access to your accounts or are barred from accessing them. If a user has problems, the notification suggests contacting a customer care agent. When you choose “Chat with us,” a new chat window will open, and you’ll be connected to a customer service representative who will help you reclaim your account.

New comment moderation features have also been added to Facebook, allowing users to filter out abusive comments on their posts. They may now filter comments based on specified terms and hide links and images automatically. There’s also a special section where you may see all hidden comments, which are labelled “hidden.”

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